This training is an intensive transition (gap) program designed for professionals who hold the ITIL 4 Foundation certification and aims to address the new concepts introduced with ITIL 5, as well as the expanded service management approach.
With ITIL 5, the perspective on digital product and service management has been further strengthened, the value creation approach has been positioned within a more strategic framework, and service management has become more holistic through its integration with organizational governance, value streams, and modern ways of working.
In this program, participants will gain a detailed and comparative understanding of:
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The new core concepts introduced with ITIL 5
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The digital product and service management approach
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The repositioning of service relationships
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Updates within the Service Value Chain structure
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The expanded scope of ITIL management practices
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The deeper approach to value stream mapping and management
Throughout the training, the differences between ITIL 4 and ITIL 5 are clearly highlighted, and participants are prepared for the transition to the ITIL 5 Foundation level.