Description
This training is an intensive transition (gap) program designed for professionals who hold the ITIL 4 Foundation certification and aims to address the new concepts introduced with ITIL 5, as well as the expanded service management approach.
With ITIL 5, the perspective on digital product and service management has been further strengthened, the value creation approach has been positioned within a more strategic framework, and service management has become more holistic through its integration with organizational governance, value streams, and modern ways of working.
In this program, participants will gain a detailed and comparative understanding of:
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The new core concepts introduced with ITIL 5
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The digital product and service management approach
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The repositioning of service relationships
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Updates within the Service Value Chain structure
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The expanded scope of ITIL management practices
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The deeper approach to value stream mapping and management
Throughout the training, the differences between ITIL 4 and ITIL 5 are clearly highlighted, and participants are prepared for the transition to the ITIL 5 Foundation level.
Outline
1. New Key Concepts
Conceptual changes introduced with ITIL 5
Strategic positioning of value creation
Digitalization and the service economy perspective
Key differences between ITIL 4 and ITIL 5
System approach and holistic management mindset
2. Digital Product and Service Management
Distinction between digital product and service concepts
Product lifecycle perspective
Value-oriented service design
Transition from product-centric to value-centric management
Organizational structure and capability transformation
3. Service Relationship
Redefinition of service provider and service consumer roles
Value co-creation approach
Service offerings and value proposition
Ecosystem and stakeholder management perspective
4. Service Value Chain and ITIL Management Practices
Updated approach within the Service Value Chain structure
Expansion of the value creation model
Scope of ITIL management practices
Role of general, service, and technical practices
Alignment with agile ways of working
5. Value Streams Mapping and Management
Value stream concept
Value stream mapping techniques
Transition from process-based to flow-based approach
Bottleneck analysis and value optimization
Integration with continual improvement
Prerequisites
Having completed ITIL 4 training or being familiar with the topics covered in ITIL 4 training.