About the Corporate ITIL 5 Foundation Transition (Bridge) Training
A 1-day corporate bridge program built on ITIL 4 knowledge
The ITIL 5 Foundation Transition (Bridge) Training is designed for professionals who already know the ITIL 4 approach and want to learn the new and updated concepts at the ITIL 5 Foundation level through a side-by-side comparison. The program focuses on digital product and service management, service relationships, value creation, management practices, and value streams.
The differences between ITIL 4 and ITIL 5 are covered through examples that organizations can use in their own service management work. As participants evaluate the new terminology, they examine how to map value streams, how to identify bottlenecks, and how continual improvement connects to this work.
For teams that are just starting with ITIL, the ITIL 5 Foundation Training is a more comprehensive introductory program. Those who want to learn the core concepts of the previous version can also review the ITIL 4 Foundation Training.
By the end of the training, participants will be able to:
- Explain the key conceptual differences between ITIL 4 and ITIL 5 Foundation.
- Relate the digital product and service management approach to corporate scenarios.
- Assess the roles of the service provider, the service consumer, and other stakeholders in value creation.
- Interpret the Service Value Chain and ITIL management practices within the current approach.
- Understand the approach to mapping value streams, identifying bottlenecks, and evaluating improvement opportunities.
ITIL 5 Foundation Bridge Training Outline
1. New Key Concepts
- Conceptual changes introduced with ITIL 5
- Strategic positioning of value creation
- Digitalization and the service economy perspective
- Key differences between ITIL 4 and ITIL 5
- System approach and holistic management mindset
2. Digital Product and Service Management
- Distinction between digital product and service concepts
- Product lifecycle perspective
- Value-oriented service design
- Transition from a product-centric approach to value-centric management
- Organizational structure and capability transformation
3. Service Relationships
- Assessing the roles of service provider and service consumer
- Value co-creation approach
- Service offerings and value proposition
- Ecosystem and stakeholder management perspective
4. Service Value Chain and ITIL Management Practices
- Updated approach to the Service Value Chain structure
- Expanding scope of the value creation model
- Scope of ITIL management practices
- Role of general, service, and technical management practices
- Alignment with agile ways of working
5. Value Streams: Mapping and Management
- Value stream concept
- Value stream mapping techniques
- Transition from a process-based to a flow-based approach
- Bottleneck analysis and value optimization
- Integration with continual improvement
Who Should Attend This Corporate Training?
The training is suitable for IT service management professionals, service managers, digital product and service teams, process owners, and related team leaders who want to extend their ITIL 4 knowledge with the updates at the ITIL 5 Foundation level. Teams that want to build a shared ITIL 5 terminology across the organization can also benefit from the program.
Prerequisites
Participants are expected to have completed ITIL 4 training or to be familiar with the topics covered in ITIL 4 training. The eligibility requirements of the official ITIL Foundation Bridge (Version 5) certification path should be assessed separately from the requirements for attending the training.
Training Duration and Format
The program lasts 1 day and is delivered live online or in person. To learn more about training planning for your organization and the conditions related to the exam, you can contact BlueMark Academy.
Frequently Asked Questions About the Corporate ITIL 5 Foundation Bridge Training
How many days does the ITIL 5 Foundation Bridge Training last?
The training lasts 1 day and is delivered live online or in person.
Who is the ITIL 5 Foundation Bridge Training for?
The program is suitable for IT service management teams and digital product or service teams who know ITIL 4 topics and want to learn the updates at the ITIL 5 Foundation level.
Can I attend this training without an ITIL 4 certificate?
The prerequisite stated on the training page is to have completed ITIL 4 training or to be familiar with ITIL 4 topics. The eligibility requirements of the official ITIL Foundation Bridge (Version 5) certification path should be assessed separately.
What is the difference between the ITIL 5 Foundation Bridge Training and the ITIL 5 Foundation Training?
The bridge training is a 1-day program that builds on ITIL 4 knowledge and focuses on the updates that come with ITIL 5. The ITIL 5 Foundation Training is a separate program that covers the core concepts in more depth.
Does the training cover digital product and service management?
Yes. Digital product and service concepts, the product lifecycle, value-oriented service design, and organizational transformation are part of the training outline.
Are the Service Value Chain and value stream mapping covered?
Yes. In addition to the Service Value Chain and ITIL management practices, the program covers mapping value streams, identifying bottlenecks, and continual improvement.
Will I receive an ITIL 5 Foundation certificate by attending the training?
Attending the training alone does not mean that you receive an official certificate. Official certification depends on completing the relevant exam and meeting the eligibility requirements. You can contact BlueMark Academy to discuss whether the exam is included in the scope of the training.
How can our organization get information about the ITIL 5 Foundation Bridge Training?
To learn about corporate training planning, participation requirements, and the program scope, you can contact BlueMark Academy.