Abbreviations work too: K8s, AI, UX.
ITIL® AI Governance (Version 5) training is designed to provide participants with practical guidance for governing AI responsibly, effectively, and at scale. As AI increasingly becomes an integral part of organizational operations, the training provides a holistic understanding…
This training is an intensive transition (gap) program designed for professionals who hold the ITIL 4 Foundation certification and aims to address the new concepts introduced with ITIL 5, as well as the expanded service management approach. With…
The ITIL 5 Foundation Training provides a comprehensive and exam-focused introduction to the modern service management framework defined by ITIL 5. Throughout the program, participants gain a solid understanding of ITIL 5 core concepts, its value-driven approach, and…
Over the years, best-practice frameworks have been developed and promoted to assist in the process of understanding, designing and implementing enterprise governance of IT (EGIT). COBIT 2019 builds on and integrates more than 25 years of development in…
The purpose of the ITIL Foundation training in IT Service Management is to enable the participant to learn the terminology, structure and basic concepts of ITIL, learn about 26 ITIL processes and 4 functions about Service Management. 5…
Organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable…
The main purpose of the training is to introduce the participants to the COBIT processes and to explain the requirements for the processes. COBIT 5 provides a comprehensive framework that assists organizations achieve their IT governance and management…
This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes,…
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques…
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the…
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation…
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology,…
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about…
This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service…
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value…
Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL…
We provide you with a comprehensive introduction to COBIT, ITIL trainings. With these trainings, certificate holders can understand corporate IT management and management aspects, create a high level of awareness and decide which elements of ITIL Expert, ITIL and COBIT trainings will benefit your organization.
