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ITIL® 5 Foundation

Course type: Virtual Classroom / Online Duration: 2 Days Download PDF
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Description

The ITIL 5 Foundation Training provides a comprehensive and exam-focused introduction to the modern service management framework defined by ITIL 5. Throughout the program, participants gain a solid understanding of ITIL 5 core concepts, its value-driven approach, and the strategic perspective it brings to organizations operating in today’s digital environment.

ITIL 5 redefines digital product and service management through a holistic system approach centered on value creation. This training covers the ITIL 5 Value System (ITIL 5 VS), the ITIL 5 Guiding Principles, the ITIL 5 Service Value Chain, and the ITIL 5 Four Dimensions model in detail. Participants will understand how ITIL 5 is applied within organizations and how ITIL 5 integrates with modern practices such as Agile and DevOps.

The ITIL 5 Foundation course addresses key areas including service relationships, governance structures, continual improvement, and ITIL 5 management practices. Throughout the training, ITIL 5 terminology is explained in a clear and structured manner, exam-relevant concepts are emphasized, and participants are fully prepared for the ITIL 5 Foundation certification exam.

By the end of this training, participants will be able to:

  • Clearly define ITIL 5 core concepts
  • Explain the structure and operation of the ITIL 5 Value System
  • Apply ITIL 5 Guiding Principles to organizational scenarios
  • Understand the ITIL 5 Service Value Chain and management practices
  • Interpret the ITIL 5 Continual Improvement model
  • Be fully prepared for the ITIL 5 Foundation certification exam

Outline

Module 1: Key Concepts of Digital Product and Service Management• Service, product, and value concepts• Difference between output and outcome• Value co-creation• Organization, stakeholder, and customer concepts
Module 2: Service Relationships• Service provider and consumer roles• Service offerings• Service relationship model• Value stream perspective
Module 3: ITIL Value System (ITIL VS)• ITIL Value System components• Opportunity/demand – value transformation• System approach
Module 4: Governance• Governance structure• Strategic direction• Performance and risk relationship

Module 5: ITIL Guiding Principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

Module 6: Service Value Chain and ITIL Management Practices
• Service Value Chain activities
• Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
• Categories of ITIL management practices
• General, service, and technical practices

Module 7: Value Streams, Mapping and Management• Value stream concept• Value stream mapping• Process flow logic• Fundamental management approach
Module 8: Continual Improvement• Continual improvement model• Measurement and metrics approach• Improvement steps
Module 9: The Four Dimensions of Product and Service Management• Organizations and people• Information and technology• Partners and suppliers• Value streams and processes
Module 10: ITIL and Integration with Other Frameworks• Relationship with Agile• Relationship with DevOps• Alignment with COBIT and ISO/IEC 20000

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.