ITIL® 5 Foundation

Learn via : Virtual Classroom / Online
Duration : 2 Days
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Description

    The ITIL 5 Foundation Training provides a comprehensive and exam-focused introduction to the modern service management framework defined by ITIL 5. Throughout the program, participants gain a solid understanding of ITIL 5 core concepts, its value-driven approach, and the strategic perspective it brings to organizations operating in today’s digital environment.

    ITIL 5 redefines digital product and service management through a holistic system approach centered on value creation. This training covers the ITIL 5 Value System (ITIL 5 VS), the ITIL 5 Guiding Principles, the ITIL 5 Service Value Chain, and the ITIL 5 Four Dimensions model in detail. Participants will understand how ITIL 5 is applied within organizations and how ITIL 5 integrates with modern practices such as Agile and DevOps.

    The ITIL 5 Foundation course addresses key areas including service relationships, governance structures, continual improvement, and ITIL 5 management practices. Throughout the training, ITIL 5 terminology is explained in a clear and structured manner, exam-relevant concepts are emphasized, and participants are fully prepared for the ITIL 5 Foundation certification exam.

    By the end of this training, participants will be able to:

    • Clearly define ITIL 5 core concepts
    • Explain the structure and operation of the ITIL 5 Value System
    • Apply ITIL 5 Guiding Principles to organizational scenarios
    • Understand the ITIL 5 Service Value Chain and management practices
    • Interpret the ITIL 5 Continual Improvement model
    • Be fully prepared for the ITIL 5 Foundation certification exam

Outline

Module 1: Key Concepts of Digital Product and Service Management
• Service, product, and value concepts
• Difference between output and outcome
• Value co-creation
• Organization, stakeholder, and customer concepts

Module 2: Service Relationships
• Service provider and consumer roles
• Service offerings
• Service relationship model
• Value stream perspective

Module 3: ITIL Value System (ITIL VS)
• ITIL Value System components
• Opportunity/demand – value transformation
• System approach

Module 4: Governance
• Governance structure
• Strategic direction
• Performance and risk relationship

Module 5: ITIL Guiding Principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

Module 6: Service Value Chain and ITIL Management Practices
• Service Value Chain activities
• Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
• Categories of ITIL management practices
• General, service, and technical practices

Module 7: Value Streams, Mapping and Management
• Value stream concept
• Value stream mapping
• Process flow logic
• Fundamental management approach

Module 8: Continual Improvement
• Continual improvement model
• Measurement and metrics approach
• Improvement steps

Module 9: The Four Dimensions of Product and Service Management
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes

Module 10: ITIL and Integration with Other Frameworks
• Relationship with Agile
• Relationship with DevOps
• Alignment with COBIT and ISO/IEC 20000

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.