About the Corporate ITIL 5 Foundation Training
A 2-day corporate training focused on digital product and service management
The ITIL 5 Foundation Training examines how organizations manage digital products and services with a focus on value creation. The program explores the core concepts of ITIL, including service provider and consumer relationships, governance, management practices, value streams, and continual improvement.
Participants learn the components of the ITIL Value System, its guiding principles, and the four dimensions of product and service management. The training is supported by scenarios that show how to interpret these concepts for IT service management, digital product teams, and cross-organizational collaboration. The program also provides a foundation for understanding the concepts that appear in the ITIL 5 Foundation certification exam.
Teams that already know ITIL 4 and want to focus only on what changed in the new version can also review the ITIL 5 Foundation Bridge (Gap) Training.
Learning outcomes
- Explain the core product, service, and value concepts at the ITIL 5 Foundation level
- Understand the components of the ITIL Value System and how they relate to organizational decisions
- Evaluate the guiding principles in product and service management scenarios
- Interpret the relationships among the value chain, management practices, and value streams
- Learn the measurement and evaluation approach for continual improvement
- Prepare for the core topics of the ITIL 5 Foundation certification exam
ITIL 5 Foundation Training Outline
Module 1: Key Concepts of Digital Product and Service Management
- Service, product, and value concepts
- Difference between output and outcome
- Value co-creation
- Organization, stakeholder, and customer concepts
Module 2: Service Relationships
- Service provider and consumer roles
- Service offerings
- Service relationship model
- Value stream perspective
Module 3: ITIL Value System
- ITIL Value System components
- Transforming opportunity and demand into value
- System approach to product and service management
Module 4: Governance
- Governance structure
- Strategic direction
- Relationship between performance and risk
Module 5: ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Module 6: Service Value Chain and ITIL Management Practices
- Examining the Service Value Chain stages
- Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support activities
- Categories of ITIL management practices
- General management, service management, and technical management practices
Module 7: Value Streams, Mapping and Management
- The value stream concept
- Value stream mapping
- Process flow logic
- Fundamental approach to managing value streams
Module 8: Continual Improvement
- Continual improvement model
- Measurement and metrics approach
- Improvement steps
Module 9: The Four Dimensions of Product and Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Module 10: ITIL and Integration with Other Frameworks
- Relationship between ITIL and Agile
- Relationship between ITIL and DevOps
- Connection to COBIT and ISO/IEC 20000
Differences Between ITIL 4 and ITIL 5
ITIL 5 keeps the core concepts of ITIL 4 while broadening the focus from service management to digital product and service management. If you already know ITIL 4, you do not need to start from scratch; the 1-day Bridge (Gap) Training may be enough to cover the new concepts. If you are new to ITIL, the training on this page is the right starting point. For teams aiming for ITIL 4 certification, we also offer the ITIL V4 Foundation Training.
| Topic | ITIL 4 | ITIL 5 |
|---|---|---|
| Focus | IT service management | Digital product and service management |
| Framework and terminology | Service Value System (SVS) | ITIL Value System; also the Product and Service Lifecycle concept (Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support) |
| Artificial intelligence | Not part of the Foundation syllabus | Covers topics such as generative AI, AI governance, and an AI competency model |
| Foundation exam | 40 questions, 60 minutes, 65% pass mark; details of the management practices carry significant weight in the exam | Same format; the emphasis is on the ITIL Value System and core terminology, and individual management practices are not exam topics at the Foundation level |
| BlueMark training | ITIL V4 Foundation Training (2 days) | ITIL 5 Foundation Training (2 days) and Bridge (Gap) Training (1 day) |
Exam and certification requirements are set by PeopleCert. You can confirm the current requirements with BlueMark Academy before registering.
Who Should Attend This Corporate Training?
The ITIL 5 Foundation Training is suitable for IT service management specialists, service owners, digital product teams, operations managers, process owners, and organizational teams that want to build a shared management language for product and service delivery. Employees who are new to ITIL can also join the program.
Prerequisites
There are no prerequisites for attending the training.
Training Duration and Format
The program lasts 2 days and is delivered live online or in person. For details on corporate participation, training planning, and the certification exam, contact BlueMark Academy.
Frequently Asked Questions About the Corporate ITIL 5 Foundation Training
How many days does the ITIL 5 Foundation Training last?
The training lasts 2 days and is delivered live online or in person.
Are there any prerequisites for the ITIL 5 Foundation training?
No. The training page does not list any prerequisites for attendance.
Who is the ITIL 5 Foundation Training for?
The program is suitable for IT service management specialists, service owners, digital product teams, operations managers, and organizational teams that want to develop a shared approach to product and service management.
Which topics are covered in the ITIL 5 Foundation training?
The training covers digital product and service management, service relationships, the ITIL Value System, governance, guiding principles, value streams, management practices, the four dimensions model, and continual improvement.
What is the difference between the ITIL 5 Foundation Training and the bridge training?
The ITIL 5 Foundation Training is a 2-day program that covers the core concepts from the beginning. The ITIL 5 Foundation Bridge (Gap) Training is a 1-day program for participants with ITIL 4 knowledge that focuses on new and updated topics.
Does the training prepare participants for the ITIL 5 Foundation certification exam?
Yes. The program covers the core concepts at the ITIL 5 Foundation level and the topics related to the exam. You can discuss with BlueMark Academy whether the exam is included in the training fee.
Does the ITIL 5 training cover the connection to Agile and DevOps?
Yes. In the final module of the program, the relationship between the ITIL approach and Agile and DevOps is examined, along with the connection to COBIT and ISO/IEC 20000.
How can our organization get information about the ITIL 5 Foundation Training?
For details on corporate training planning, participation, and the certification exam, contact BlueMark Academy.
What is the difference between ITIL 4 and ITIL 5?
ITIL 5 keeps the core concepts of ITIL 4 while broadening the focus from IT service management to digital product and service management. AI topics enter the syllabus, and the emphasis of the Foundation exam shifts to the ITIL Value System and core terminology.
If I know ITIL 4, do I need to take the ITIL 5 training from the beginning?
Not necessarily. Participants with ITIL 4 knowledge can choose the 1-day ITIL 5 Foundation Bridge (Gap) Training, which focuses on new and updated topics. We recommend confirming the current exam and certification requirements before registering.