Courses
Abbreviations work too: K8s, AI, UX.
UML Modeling For IIBA® Business Analysts
The objective of this training is to learn how to use UML notation effectively. Who Should Attend Business Analysts, System Analysts, Project Managers, Team Leaders / Managers and Enterprise Architects, Individuals Assuming the Role of Product Owner…
IIBA® Business Analysis Methodology Processes And Concepts
Project Management Institute (PMI®), International Institute of Business Analysis (IIBA®) and all of the leading organizations of the software development industry agree that “Requirements Management” is the most important factor on project success. The purpose of this training…
Process Analysis And Process Modeling
Analysis, design and development training of business process provide an opportunity to obtain the knowledge and skills necessary to apply the most effective and up-to-date business analysis techniques, analyze the current situation comprehensively, and then design the future…
Digital Product Management: Modern Fundamentals
Not so long ago, the job of product manager was about assessing market data, creating requirements, and managing the hand-off to sales/marketing. Maybe you’d talk to a customer somewhere in there and they’d tell you what features they…
Brand and Product Management
Identify the critical information needed to develop a product and brand strategy that generates both quick-wins and long-term value. By completing this course, you will be in position to create an activity plan to bring your brand strategy…
From Tactical to Strategic Thinking
Reactionary, short-term thinking limits an individual’s—and an organization’s—growth and success. When you consider the larger picture, you gain a valuable perspective that enables you to make decisions to address immediate needs and achieve long-term success. You will identify…
Decision Making
This experience-based course introduces participants to a comprehensive yet flexible decision-making framework that can be used for all types of decisions. Participants experience each step in the framework first-hand through a variety of individual, small-group, and large group…
Creativity and Innovation
Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques…
Critical Thinking for Problem Solving
When workplace problems arise, an organization needs to think critically and develop solutions. Explore the nuances of critical thinking to challenge your own thinking, frame problems, and formulate plans. Starting with an opening exercise that stretches your creative…
Breakthrough Problem Solving
The status quo in an organization functions as the baseline upon which all employees operate. However, this does not mean alternate perspectives and solutions should not be considered. As an organization grows, so too must the status quo.…
Resolving Conflict
A common misconception is that conflict is negative and disruptive to an organization’s performance. But, when well-managed, conflict can result in positive change and increased productivity. Through highly interactive group activities, self-assessments, and discussions, you will learn to…
Negotiation Skills
Tactful and effective negotiation leads to positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can develop creative solutions and recover stalled negotiations. You will apply negotiation skills and tactics to a variety…
Developing Effective Relationships
Some believe that successfully navigating relationships is an inherent quality that can’t be learned—but this is not true. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of…
Influencing Skills
Influence is a powerful tool for any professional and can change your whole perspective. You will learn how to overcome obstacles, discover strategies to help build effective relationships, and ultimately expand your personal impact within your organization through…
Group Facilitation
Effective facilitators can lead a group to address organizational challenges by devising clear solutions. Strong facilitation skills can transform problems into opportunities. You will learn a proven, three-part group facilitation process that provides you with the tools and…
Customer Service Skills and Techniques
Customer service has always been an integral part of business or agency mission, but social media has made the customer experience more easily shared with and visible to everyone. Recognizing and interpreting customer concerns at all levels of…
Communicating Strategically
How do you incorporate strategic considerations into your daily communication? Communicating strategically involves intentional communication that strengthens professional relationships and builds a productive working environment. Learn to communicate intentionally and strategically in daily interactions to align your goals…
Diversity Management
In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workplace. As the world gets…
Generation Gap
The term ‘generation gap’ refers to the differences between people of younger generations and their elders. Modern generational gaps are often attributed to the rapid cultural change of modern times, particularly in regard to musical tastes, fashion, culture…
Change Management
Change management has become a critical component in initiating significant tasks, process and/or cultural change within the workplace. A common definition used for change management is a set of processes that is employed to ensure that significant changes…