Resolving Conflict

Learn via : Virtual Classroom / Online
Duration : 2 Days
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    A common misconception is that conflict is negative and disruptive to an organization’s performance. But, when well-managed, conflict can result in positive change and increased productivity. Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You will also gain a better understanding of your personal style for responding to conflicts to achieve desired outcomes that lead to organizational success.


    Delegate will learn how to

    • Describe conflict and its sources and strategies
    • Interpret behaviors and reactions within different conflict styles
    • Evaluate the impact of how people interpret situations and communicate during conflict
    • Assessing conflict to determine a resolution



    This course is designed for individuals who want to better manage conflict through developing a constructive conflict resolution environment that can lead to creative and innovative solutions.


Recognizing Conflict

  •       Types of Conflict
  •       Conflict Sources and Strategies

Managing Conflict Styles

  •       Understanding Your Approach to Conflict
  •       Managing Conflict Styles of Others

Engaging in Conflict

  •       Assumptions and Conflict
  •       Conflict Communication Techniques

Effective Conflict Resolution

  •       Analyzing a Conflict and Finding a Resolution
  •       Facilitating Dialogue


There are no prerequisites for this course.