Description
This five-day, instructor-led classroom staining offers technical personnel the opportunity to learn and experience managing the Application Performance Management (APM) side of Business Service management (BSM) 9.2. This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of BSM.
Delegates will learn how to
- Identify HP Business Service Management (BSM) deployment scenarios
- Monitor application performance and availability from the end user perspective
- Integrate HP SiteScope with the BSM environment
- Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
- Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
- Create and analyze reports that present and organize specific data your organization might need
- Create and manage service level agreements (SLAs) representing your department contracts with service providers, customers, and internal business units
- Perform administrative tasks to enable user access, configure licenses, and enhance system performance
- Work with the following applications: End User Management (EUM), Business Process Monitor (BPM), SiteScope/System Availability Manager (SAM), RunTime Service Model (RTSM), BSM applications – Service Health (SH), MyBSM, Service Level Management (SLM)
Audience
· New users of BSM 9.0 — 9.2
· IT Tools engineers
· Database administrators
· System administrators
· Network administrators
· Operations managers
· Availability engineers
Outline
Module 1: Course Overview
Module 2: Introduction to Business Service Management (BSM)
Module 3: BSM Architecture and Deployment
Module 4: BSM User Interface
Module 5: Introduction to BPM and VuGen
Module 6: EUM Script Repository
Module 7: End User Management (EUM-BPM)
Module 8: End User Management (EUM-RUM)
Module 9: EUM Reports
Module 10: Run-Time Service Model (RTSM) Introduction
Module 11: CI Type Manager
Module 12: Introduction to the Modeling Studio
Module 13: Introduction to SiteScope
Module 14: Working with SiteScope
Module 15: System Availability Management
Module 16: Service Health
Module 17: Service Level Management
Module 18: User Reports
Module 19: Introduction to MyBSM
Module 20: Platform Administration
Module 21: Service Intelligence Overview
Module 22: Using TransactionVision
Module 23: Working with HP Diagnostics
Module 24: Using the BSM Grapher
Module 25: Troubleshooting BSM
Prerequisites
ITIL concepts and terminology