This five-day, instructor-led classroom staining offers technical personnel the opportunity to learn and experience managing the Application Performance Management (APM) side of Business Service management (BSM) 9.2. This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of BSM.
Delegates will learn how to
- Identify HP Business Service Management (BSM) deployment scenarios
- Monitor application performance and availability from the end user perspective
- Integrate HP SiteScope with the BSM environment
- Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
- Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
- Create and analyze reports that present and organize specific data your organization might need
- Create and manage service level agreements (SLAs) representing your department contracts with service providers, customers, and internal business units
- Perform administrative tasks to enable user access, configure licenses, and enhance system performance
- Work with the following applications: End User Management (EUM), Business Process Monitor (BPM), SiteScope/System Availability Manager (SAM), RunTime Service Model (RTSM), BSM applications – Service Health (SH), MyBSM, Service Level Management (SLM)
Audience
· New users of BSM 9.0 — 9.2
· IT Tools engineers
· Database administrators
· System administrators
· Network administrators
· Operations managers
· Availability engineers