ITIL 4 is a refinement of ITIL V3, which aims to connect the frame more clearly with modern ITSM. It is much more flexible, with more focus on customization and collaboration. ITIL practitioners have a community-oriented structure that helps update the framework by constantly taking into account additional developments in the IT world.

Some of the most important updates offered by ITIL 4 are:

Integration – ITIL 4 is designed to integrate with other popular ITSM methods and standards such as Agile, Lean and DevOps. ITIL practitioners have been asking for this for a long time in ITIL V3

Customers – Unlike ITIL V3, ITIL 4 sees customers as an important part of creating and sustaining value. There is a key role that customers will play…

Service Value System (SVS) – This explains how various elements of an organization work together to create tangible value. In this equation, the most important inputs are ‘Demand’ and ‘Opportunity’, while the output is ‘Value’ created by IT-supported products and services. It is managed by SVS, Guiding Principles, Governance, Service Value Chain (SVC), Applications and Continuous Improvement.

Flexibility – SVS is not a solid system; Rather, it recognizes that the different elements that make up it can be combined in a variety of ways, depending on the scenario at hand or the changing needs of the institution under control.

Communication – The new framework encourages communication to eliminate silent thinking. To get as much value from SVS as possible, ITIL practitioners are encouraged to implement it throughout the organization in question.

How can an ITIL Certificate help your organization?

Consider the digital services you use daily. These are not developed in vacuum; rather, it was built using a continuous project management process that takes into account not only the objectives of the service but also the potential issues in the development, delivery and maintenance of the service. In short, there would be many factors to consider.

Good IT Service Management is about knowing how to integrate these factors into your development process, and ITIL comes into play. It covers the entire development lifecycle, from a business and IT perspective to defining requirements to designing and creating solutions. Providing and maintaining the service in the case of continuous review and improvement.

Applying this strategy offers a number of benefits for businesses. Perhaps most importantly, it can reduce the amount of time and money spent on the service development life cycle and also improve the quality of the end product. This can greatly improve customer satisfaction and the morale of the staff working on it when a service or product is applied.

By investing in an ITIL training course and implementing ITIL, you can expect:

  1. Understand your customers better in order to provide services that meet your needs. This will help you build long-term relationships and increase your reputation.
  2. Learn how to guess how to anticipate and react to problems with your service by combining multiple factors such as user experience rather than just focusing on IT development.
  3. Improve efficiency and improve resource management by creating cost-effective guidelines
  4. Manage risks without disrupting your service or involuntarily
  5. Build a stable service development environment that supports continuous change
  6. Get more harmony between IT and other branches of your business. This can be vital for enterprise architecture development.
  7. Improve your risk management process by predicting and reducing service disruptions and failures
  8. Create networking opportunities and streamline collaboration by including ITIL’s terms and methods in your business
  9. Increase the value of your service portfolio
  10. Technology, compatibility etc. to continue growing and maintain your competitive advantage. Quickly adapt to changes
  11. Upgrade your business profile with a globally recognized certificate

An important point to keep in mind is that ITIL’s individual modules can be extremely useful for a business. Each provides actionable information that helps create an open process for the development of ITSM.

You don’t need to get a full Master certificate, but this is definitely a respectable success. Certificates are earned gradually through the Foundation, Practitioner and Intermediate modules, which will qualify participants to take the exam and move to higher levels.

We are one of the fully accredited training providers of ITIL training from preparatory to expert. Take a look at the full list of  ITIL training courses and start your career in IT service management today!