Description
Analysis, design and development training of business process provide an opportunity to obtain the knowledge and skills necessary to apply the most effective and up-to-date business analysis techniques, analyze the current situation comprehensively, and then design the future situation, while modeling the processes of your business.
Delegates will learn how to
- Introduction to Process Management
- Classifying processes, determining processes
- Creating a process hierarchy
- Creating a process work flow chart
- Process analysis
- Improvement and application
Who Should Attend
Process managers
Business Process Owners and Managers
Business and System Analysts, Strategic Planners
Process Improvement Specialists, TKY and Six Sigma Team Members
Consultants and Analysts
Requirement Definition Specialists
Business Process and Quality Improvement Champions
Senior Managers, Managers
Operations Professionals
Outline
Introduction to Process Management
- Management with processes and total quality management
- Basic concepts and principles
- Organizational structure (Role and responsibilities, RACI)
Classifying processes, determining processes
- Classifying processes, determining processes
Creating a process hierarchy
- Creating a process definition form,
- Process definition
Creating a process work flow chart
- Creating a process map
Process analysis
- Creating process metrics,
- Determining process performance criteria
- Process Management System
Improvement and application
- Process maturity matrix,
- Internal and external audit
Prerequisites
There are no prerequisites.