Description
The ITIL V4 Foundation Training covers the core concepts of IT service management and the ITIL 4 approach. It focuses on the service management framework organizations use to design, develop, deliver, operate, and continually improve their IT services.
Over 2 full days of live online or in-person training, participants examine the four dimensions of service management, the service value system (SVS), the guiding principles, governance, and the service value chain. The program also covers continual improvement, incident management, problem management, service request management, the service desk, and other ITIL practices.
What Will You Learn in This Training?
- Key IT service management concepts
- How the ITIL guiding principles can help organizations adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how they interconnect
- The purpose of key ITIL practices
- Preparation for the ITIL 4 Foundation exam
Who Should Attend?
The training is intended for technical and management professionals who work in information technology and service management, or who want to grow in this field.
- IT Managers and Leaders: People responsible for managing IT services and making strategic decisions.
- IT Support and Operations Teams: Technical teams that manage day-to-day operations and service delivery.
- Service Management Specialists: Specialists who aim to improve service processes and increase customer satisfaction.
- Project Managers: People who take on process management and integration tasks in IT projects.
- Consultants and Trainers: Professionals who provide guidance on ITSM practices.
- Beginners: Students or newcomers who want a foundation in IT service management.
Outline
ITIL 4 Overview
- Structured Benefits
- The Service Value System
- Four Dimensions of Service Management
Key ITIL Concepts
- What is Service Management?
- Service Relationships
- Creating Value
The Four Dimensions of Service Management
- A Holistic Approach to Value Delivery
- Organizations and People
- Information Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
The ITIL Service Value System (SVS)
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Principle Interaction
Governance
- Governing Bodies
- Governance Activities
- The Role of Governance in the SVS
The Service Value Chain
- Plan
- Improve
- Engage
- Design and Transition
- Obtain and Build
- Deliver and Support
Continual Improvement
- The Model, the Value Chain, and Practice
- Continual Improvement Model
- Continual Improvement and the Guiding Principles
- Theory of Constraints
Key ITIL Practices
- Introduction to ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Prerequisites
There are no prerequisites.
Related Training and Quote
For programs in service management and governance, browse the ITIL and COBIT Training category. For complementary areas, see the DevOps Training and Agile and Scrum Training categories.
To get a training plan and price quote for your organization, fill out the Contact Form on this page. For other ways to reach us, use the BlueMark Academy contact page.
Frequently Asked Questions
Who Is the ITIL V4 Foundation Training For?
It is suitable for IT managers and leaders, support and operations teams, service management specialists, project managers, consultants, trainers, and newcomers to IT service management.
How Many Days Does the ITIL V4 Foundation Training Last?
The training runs for 2 full days in live online classes. You can request a quote for your corporate group’s schedule and training plan.
Are There Any Prerequisites for the Training?
There are no prerequisites.
Which ITIL 4 Topics Does the Training Cover?
It covers the four dimensions of service management, the service value system, the guiding principles, governance, the service value chain, continual improvement, and ITIL practices.
Is a Certificate Provided After the Training?
BlueMark Academy issues certificates of attendance and achievement after the training.
How Can Our Organization Get a Training Quote?
Share your organization’s needs through the Contact Form on this page to request a training plan and price quote.