The purpose of the ITIL Foundation training in IT Service Management is to enable the participant to learn the terminology, structure and basic concepts of ITIL, learn about 26 ITIL processes and 4 functions about Service Management.
5 basic ITIL books to be covered in education
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Who Should Attend
IT employees who want to take the ITIL Foundation certification exam
IT professionals who want to align their organization with ITIL processes due to Legislation and Legal Requirements
All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, system integrators, help desk personnel and managers who want to improve IT service quality and use their resources in the most effective way, and anyone working in other IT related positions can participate.