Module 1: Course Overview
- Course Objectives
- Course Schedule
- Introductions
- Logistics
- Use Case
- Lab Environment
Module 2: BSM Architecture and Configuration Decisions
- Review BSM architecture
- List the components of the BSM portfolio
- Review the workflow for installing and configuring BSM
- Harden BSM deployment
- Define High Availability options
- Design BSM Disaster Recovery
- Define a multi-tenancy environment
- Configure BSM deployment
- Work with the Setup and Database Configuration utility
- Size and tune BSM deployment
- Working with Infrastructure Settings
- Working with JMX Console
Module 3: RTSM Administration
- Identify the components of RTSM
- Define RTSM population
- Define and configure RTSM-CMS integration (the RTSM Synch)
- Understanding topology reporting from the BSM data collectors
- Use modeling best practices
- Extending the data model through enrichment
- Define and configure reconciliation
- Troubleshoot RTSM – Appendix A
Module 4: Service Health Analyzer
- State the primary goal of SHA
- Name and describe each of the three different SHA licenses
- State the main differences between the architectures of SHA 9.1x and 9.2x
- Name the major architecture components and describe their functions
- Describe the data flow within SHA, starting with the data collectors State the functions of the Baseline Engine, SHA (or RAD) Engine, and the analytics process
- State how the baseline sleeve is calculated and describe seasonality
- Name and describe the five phases of anomaly creation in the Run-Time Anomaly Detection (RAD) Engine
- Configure SHA for initialization to get it up and running
- Describe the end-to-end user work flow of SHA
- Perform advanced SHA configuration, including edits of the XML metric filters
- Configuring Verification Tools – Appendix A
- Creating Metric Baselines Manually – Appendix B
- Troubleshooting – Appendix C
Module 5: CI Types and Relationships
- Create a custom CI Type
- Create a custom CI Relationship Type
- Create a custom RTSM view called Cooling View
- Create a CI
- Create relationships between CIs
Module 6: Service Health Customization
- Describe customizing Service Health to meet unique requirements
- Create Health Indicators (HIs)
- Create HI assignments
- Create Key Performance Indicators (KPIs)
- Create KPI assignments
- Describe the operation of KPI Enrichment Service (KES)
- Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)
Module 7: BSM Connector
- Compare and contrast the BSMC policy types
- Create BSMC metric log file policies
- Create BSMC event log file policies
- Create BSMC database policies
- Create BSMC XML file policies
- Create field mappings from source data values to BSM recognized data values
- Configure BSMC policies to affect HI state in BSM
- Deliver topology to the RTSM using BSMC policies
- Configure BSMC integration with BSM
- Locate primary BSMC log files
Module 8: System Health
- State System Health’s primary function
- Describe how System Health has been decoupled from SiteScope
- Install System Health
- Drill down to identify and investigate BSM issues
- Start and stop individual BSM processes
- Package BSM log files so they can be sent to HP Support
- View and save individual log files
- View the status and value of BSM metrics
- Configure BSM failover using System Health
- Access System Health’s SiteScope UI
- Deploy additional monitors
Module 9: BSM Logs and Troubleshooting
- Explain how to use BSM logs
- Troubleshoot the BSM platform
- Make use of troubleshooting tools and resources
- BSM Applications Troubleshooting – Appendix A
- BSM Reports Troubleshooting – Appendix B
- BSM Data Collectors Troubleshooting – Appendix C
- Additional Troubleshooting Tips – Appendix D
Module 10: Introduction to BSM Extensibility
- Define the Service Health API
- Define the Service Level Management (SLM) API
- Define the End-User Management (EUM) API
- Define the Generic Reporting Engine API
- Troubleshooting – Appendix A
- BSM9.x EUM Reports Troubleshooting – Appendix B
Module 11: Integrating BSM with NNMi
- Describe the main functions of Network Node Manager i (NNMi)
- List the steps of the NNMi integration with BSM
- Integrate NNMi with BSM
- Verify the NNMi integration with BSM
Module 12: Integrating BSM with Service Manager (SM)
- Identify the key features of Service Manager integration
- List Service Manager integrations
- View different integration technologies for communication in Service Manager
- Configure Service Manager integration
- Learn how BSM Service Level Management Business and Infrastructure Services interact with Service Manager incident records
- Troubleshooting and Logs – Appendix A
Module 13: Upgrading BSM
- Compare the two types of upgrades
- Identify the key considerations for selecting an upgrade type
- Learn the supported upgrade paths to BSM 9.2x
- Describe the flows for both direct and staging upgrades
- Working with the Upgrade wizard flow
